Privacy Policy

Last updated: September 10, 2026

TCMHub respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our platform.

1. Information We Collect

Account information: email address, encrypted password, and security question at registration.
Consultation information: text you send to our AI consultation service, stored to deliver the service and keep your history.
Payment information: processed entirely by the Paddle payment gateway; we never see or store card numbers.
Technical data: browser type, device, and pages visited, used for analytics and service improvement.

2. How We Use Information

To deliver platform services: accounts, AI consultation, access to paid content.
To process subscriptions and payments via a licensed payment provider.
To send essential service notifications (payment confirmations, account changes).
We never use your health data for targeted advertising and never sell your data.

3. Data Sharing

AI provider (DeepSeek): consultation text is sent anonymously to generate answers.
Payment provider (Paddle): transactions are processed under PCI-DSS standards.
We share data with no other party except when legally required.

4. Data Storage & Security

Passwords are stored with irreversible one-way encryption.
The database has strict access controls and regular backups.
Account data is kept while your account is active; you may request deletion at any time.

5. Your Rights

Access your data and obtain a copy.
Correct or delete your data (including consultation history).
Cancel your subscription and stop processing of your data.
To exercise these rights, contact: [email protected]

6. Cookies

We use only essential cookies for session and authentication; no advertising or tracking cookies.
We also use Google Analytics (operated by Google Ireland Ltd.) for anonymized usage statistics; its cookies _ga and _ga_<container-id> (2 years each) are used only to improve the service, not for advertising, and data is not sold. Opt out at https://tools.google.com/dlpage/gaoptout

7. Medical Disclaimer

Content and AI consultations on this platform are for general health education only. They do not constitute medical diagnosis or replace advice from a licensed physician. Please consult a healthcare provider for any medical condition.

8. Privacy in Saudi Arabia and the GCC

Where applicable, we follow the principles of the Saudi Personal Data Protection Law (PDPL) and GCC data-protection requirements: lawfulness, defined purpose, data minimization, and transparency.
Health information you share with the AI advisor is treated as sensitive data, used only to provide the educational consultation and improve the service — never sold or used for targeted advertising.
You may exercise your access, correction, deletion, and objection rights by emailing [email protected].

9. Changes to This Policy

We may update this policy from time to time; material changes will be announced by email or in-platform notice.